Refund/Returns Policy

Returns

Our Return Policy is valid for 7 days, upon receiving your purchase. Unfortunately, we are unable to offer a refund or exchange if the 7 days are exceeded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received the refund, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often a processing time before a refund is posted.

If you have completed all of the above, and you still have not received your refund, please contact us at info@furnitureconnexion.co.za.

Sale items (if applicable)

Refunds on sale items will be to the value that the item was purchased on the sale date.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@furnitureconnexion.co.za and send your item to Furniture Connexion, info@furnitureconnexion.co.za 011 852 4323 · 083 271 9786 101 Rose Ave Lenasia

1821

Shipping

To return your product, you should mail your product to:  Furniture info@furnitureconnexion.co.za

011 852 4323 · 083 271 9786 101 Rose Ave Lenasia 1821

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Privacy Statement

When you purchase anything from our on-line store, we collect the personal information you give us, such as your name, address and email address as part of our buying and selling process. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with info that helps us learn about your browser and operating system. Email marketing can be used (if applicable) with your permission.  If you do not want to receive any emails from us please notify our privacy officer. By emailing us at info@furnitureconnexion.co.za.

What do we do with your information:

Communicate with our customers in order to fill out orders placed on our online store and address any queries made by our customers

Develop and maintain a relationship with our customers

Processing of orders

Provide updates and status info such as billing information, emails, etc

To improve our service delivery, product information and website and to advise you of new products that might interest you. If you do not want to receive any emails from us apart from your order processing, then please contact us and we will remove your name from all correspondence

Your information will never be shared with anyone unless required to do so for law enforcement and to protect our business interest and our customers according to requirements imposed by the law

Furniture Connexion will never sell, give or release any personal information or data of our clients or web visitors to anyone, unless we are required to do so by law or if you violate our terms and conditions. Your information will only be used for purposes of providing you with the best service possible through our site. Your privacy is of utmost importance to us and we will do everything in our power to keep your personal details private.

We at Furniture Connexion are completely committed to protecting your privacy and the purpose of these Terms and Conditions, is to provide you with our practices in the collections, use and disclosure of personal information that is collected through the order processes by using our website.

We make reasonable effort to ensure your personal information is protected against loss and unauthorised access. Access to your information is limited to a select few members of staff required to process our orders and enquiries. We do make use of generally accepted security processes such as firewalls, access control features and data encryption technology.

Definitions

Personal information means the information about the individual such as your name, age, home address, contact information such as your email address, business info and telephone numbers.

Privacy officer means the person designated and responsible for ensuring compliance with this privacy policy.

Consent

We at Furniture Connexion, only collect personal information with the consent of our customers which we obtain by our customers filling in relevant information in order for us to process any online orders or enquiries, as well as to fulfill and arrange delivery or return of purchases, we imply that you have consented us to deliver or collect items for that purpose only. We will not collect, use or disclose any personal info for any other purpose other than what consent has been provided. We will only disclose information to meet any legal requirement.

Retention of information

Furniture Connexion will only retain relevant information for as long as is needed to meet legal and business requirements. When that requirement has been met, all information will be destroyed.

Age of consent

By using this site, you represent that you are at least of age of majority in your country residence and that you have given us your consent to allow any of your minor dependents to make use of this site.

Indemnities

The use of any product bought from Furniture Connexion is at the purchaser’s own risk. The purchaser/user indemnifies Furniture Connexion and holds Furniture Connexion harmless against any loss, injury or damages which may be sustained as a result of products sold on our website.

Furniture Connexion undertakes that we have taken all reasonable precautions to secure and safeguard the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the Users electronic device (personal computer or other electronic devices used to browse the website), which may result due to the lack of adequate virus protection software or spyware that the user may inadvertently have installed on his/her device.

Furniture Connexion has to share basic client information to a third party such as the courier company used to deliver goods ordered on line, only the very necessary information will be shared such as name, telephone number and physical address.

Payment options

Payment of goods ordered online can be made via, Visa, Master card, credit cards or by bank transfer onto the Providers bank account, the details of which will be provided at checkout point.

Credit card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption and no credit card details are stored on our website.

Customer details will be stored separately from credit card details.

Copyright and intellectual Property rights, restriction of Liability

All reasonable measures are taken to ensure the accuracy and quality of information provided on our site. However, there is a possibility of unauthorised altering of content, transmission errors, browser incompatibilities and changes made since last update of the website, or other aspect s of electronic communication that is beyond our control. With this in mind, Furniture Connexion does not guarantee the accuracy of any information provided on our website and is not liable for reliance on the information. If you choose to make use of our website, you agree that the information provided is “as is, as available” without warrantee, express or implied, and that you make use of our site at your own risk.

All information and data included on this site have been compiled from various sources and are subject to change without prior notice. Furniture Connexion makes no claims, warrantees or representations whatsoever regarding the quality, content, completeness or adequacy of such information and or data. If, however you find any information to be inaccurate, you are welcome to email us such information and we will make all reasonable effort to fix or remove such content.

 

No warranty of any kind, expressed, implied or statutory, including but not limited to the warrantees of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom form computer virus, is given with respect of the contents of this website or it hyperlinks to other internet resources.

Reference to any specific commercial products, processes or services on this site does in no way constitute endorsement, or recommendation from Furniture Connexion.

All information, intellectual content, photographs, videos and any form of content on this site is subject to copyright laws be it our own or third-party information. All rights in and to the content is reserved and retained by the owners of Furniture Connexion and this site, and any request to copy or use this content other that the express purpose of purchasing items on this site.

Changes to this privacy policy

Furniture Connexion reserves the right to change or alter the terms of our privacy policy as and when we see fit or the need arises. It is up to our users to make sure they stay abreast as to policy at the time of use of our site. Any changes and clarifications will take effect immediately upon being posted on the website. In the event of our store being acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Modification to the service and prices

Prices for any products offered on this site are subject to change without prior notice. We reserve the right at any time to modify or discontinue the service (or any part of the content or service) without notice. We shall not be liable to you or any third party for any modification, price change suspension or discontinuance of the service.

Acceptance

The use of the Furniture Connexion website and online store indicates your unconditional acceptance of all above statements and disclosures. You further agree that Furniture Connexion and its staff have no Liability whatsoever for direct, indirect, punitive, incidental or consequential damages with respect to the information, services, or content contained on or otherwise accessed through this website.

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